Effective June 1, 2016
Now let’s get into the nitty gritty. And sorry for legalese but our lawyers threatened to beat us with rubber hoses if we didn’t speak the important stuff in their jargon.
Now that we got that out of the way, we recognize that many of you may (or may not, but you’re the one reading this) be a tad concerned about the information you provide to us and how we treat that information. Good news – there’s no need to worry. We’ll explain everything in detail so you can sleep soundly at night.
Privacy Certification – U.S. EU Safe Harbor Framework
Adar complies with the Safe Harbor Agreement concerning the transfer of personal data from the European Union (“EU”) to the United States, of course. We follow the Safe Harbor Principles published by the U.S. Department of Commerce (“Principles”) with respect to the collection, use, and retention of personal information from EU member countries (how’s that for legal speak?).
Adar has certified that it adheres to the Principles of notice, choice, onward transfer, security, data, integrity, access and enforcement.
To learn more about the Safe Harbor program, and to view our certification, feel free to visit http://export.gov/safeharbor/. If you have any questions, give us a ring.
Information We Collect
Personally Identifiable Information You Choose to Provide
We may ask for certain personal information from you for the purpose of providing you with any content and/or services that you request (for example, your name, organization, address, phone number, email address, etc.).
We may also decide to keep the info you submit to us on file so we can properly respond to any of your questions or concerns, as well as for future communication. We pinky promise not to be annoying – we just like to stay in touch.
Non-Personally Identifiable Information We Collect
As is true for most websites, we use “cookies” (unfortunately not of the chocolate chip variety) and web log files to track Website usage and trends. Why? Because we’re always looking to improve the quality of our service and to customize your experience on our Website, of course.
So, what’s a cookie (I want one)? A cookie is a small data file that resides on your computer, mobile phone or other device and it allows us to recognize when you return to our Website using the same computer or web browser.
We may also use services hosted by third parties, which may collect information sent by a browser as part of a web page request, including Internet Protocol (“IP”) addresses. Any information gathered may include the date and time of visits, the pages viewed, and time spent on our Website. This information is collected on an aggregate basis. None of the information is associated with you as an individual, which means you remain anonymous unless you otherwise provide Adar with any personal information. Nothing too personal here, folks.
You can always opt-out, remove or block cookies in your settings browser (who would ever want to block delicious cookies, though?), but in order to allow you to take full advantage of our Website’s features, we recommend you leave them turned on.
How We Use That Information and With Whom It May be Shared
Information about our customers is an important part of our business, and rest assured, we’re definitely not in the business of selling it to others.
All good things here.
We disclose user information in special cases when we have reason to believe that disclosing this information is necessary to comply with law, to cooperate with or seek assistance from law enforcement (you know, John Q Law), to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Adar’s rights or property, other Adar users, or anyone else that could be harmed by such activities. Adar may disclose user information when we believe in good faith that the law requires it.
Basically, we have to follow the law – just like you (well, we hope).
Your Information Choices
We process and store information on behalf of our customers and respect your privacy, always. Should you decide that you don’t like hearing from us anymore (sad face), Adar gives you an opportunity to opt out of receiving content and review, modify, update, or delete such information by contacting firstname.lastname@example.org. Keep in mind that even after your request for a change is processed, we may, for a time, retain residual information about you in its backup and/or archival copies of its database. We’ll work as quickly as possible, of course.
You’ll be able to make changes, except where the burden or expense of providing access would outweigh the risks to the individual’s privacy – such as when the rights of persons other than the individual would be violated. We want to protect all users’ privacy, after all.
We’ll only process personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by you. So, only when needed. And when absolutely necessary, Adar will take reasonable steps to make sure personal information is accurate, complete, current and reliable for its intended use.
We’ll make sure that any third party receiving personal information subscribes to the Safe Harbor principles or is subject to law providing the same level of privacy protection as is required by Adar and agree in writing to provide an adequate level of privacy protection. It’s because we care.
If you’ve poked around, you may have seen the customer testimonial section, which may also contain personal information.
If you’re lucky enough to have been hand selected to provide a testimonial, we’ll always ask for your consent before using any names along with your testimonial. But this is the internet, people, so please remember that any information you consent to disclosing in your customer testimonials is open to the public and you should exercise caution when deciding to disclose your personally identifiable information.
Third Party Links
Children’s Personal Information
This website isn’t directed at anyone under 18 years of age, and our content and other services aren’t written, intended, or designed for persons under 18 years of age. We don’t intend to collect any personally identifiable information from such individuals, so we specifically ask that children not submit any personal information on our website.
If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us if this information should be deleted from our records. We’ll do our best to delete the child’s information from our existing files, no problem.
Confidentiality and Security
As we’ve mentioned about a dozen times so far, the security of your personal information is important to us and we work hard to secure you from unauthorized access, misuse, alteration, disclosure or destruction of information we hold. We follow industry standards to protect information submitted to us both during transmission and once we receive it.
However, since there isn’t a way to guarantee the Internet is completely secure (duh), we can’t ensure the security of any information you transmit to Adar. There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
But wait, there’s more. To protect you even further, we restrict access to personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. We’re ready to lay the hammer down if we need to, don’t worry.
We encourage you to raise any concerns by contacting us and we’ll investigate and attempt to resolve any disputes regarding use and disclosure of personal information in accordance with the Principles.
If for some reason a complaint or dispute can’t be resolved through our internal process (unlikely, but possible), in compliance with the US-EU Safe Harbor principles, Adar has further committed to refer unresolved privacy complaints to an independent dispute resolution mechanism.